CUSTOMER SERVICE


 

CANCELLATION POLICY:

Because our products are custom made to your exact specifications, they are no longer suitable for resale. Therefore, it is very important that you are certain of your purchase decisions prior to finalizing your order. When your online order is placed with us, your credit card is automatically charged for the total price of the merchandise including shipping. Unless there is some delay in placing your order (e.g. need for some missing additional information ), an order received from you for in stock materials before 4 P.M. Eastern Standard Time will normally begin production the morning of the following day. 

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. All cancellations and changes effected during this 12 hour period will be subject to a manufacturer's restocking charge( where applicable), and a 4window.com 5% administrative charge. In the event that you cancel your order during this 12 hour period, 4window.com will refund your money minus the manufacturer's restocking charge, where applicable, and the 4window.com 5% administrative charge. Under no circumstance will 4window.com either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond the control of 4window.com and its associates. In the event of a known delay, when the manufacturer contacts us you will be contacted that day. 4window.com reserves the right to reject any order, at its discretion.

 

 

 

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